Customer Care

How do I contact you guys?

We're easy to get ahold of, and we promise to give you the best damn customer service we can.

You can e-mail hello@standardandstrange.com, use our contact form, or call us at 510-373-9696. We answer the phone Monday–Saturday from 11am–7pm and Sunday from 10am-5pm Pacific Standard Time.

Who are you?

We are an independent menswear store, specializing in American-made clothing, most of which comes from small-batch manufacturers. For more information, see the About Us page.

Where are you?

Our home base is in North Oakland's Temescal District.

Can I pick stuff up locally?

Yes, of course, but if you’re going to do that why not just come in and try it on first? We’re open 11am–7pm, Monday through Saturday and 10am–5pm Sundays. Get off the damn computer and come see us in person! Or, place the order and select Local Pickup as your shipping option — someone from the store will call you once it’s ready.

What payment methods do you accept?

You can pay using Visa, Mastercard, American Express, Discover or Paypal.

Do you charge sales tax?

Only for orders shipped to California addresses — the rate will vary a little based on your location but will be calculated at the time of your order.

I care about the environment — do you offer a Green Shipping option?

Funny you should ask that but, yes, we do. Simply select this shipping option and your order will be dispatched with minimal, recycled packaging.

What are your shipping rates?

For any orders over $150, outbound shipping within the US is free. For orders under $150, we charge a flat rate of $8 for US shipping. Simple.

I’m outside the USA — do you ship internationally?

Yes, we do!

Canada Shipping - Orders under $500
USPS First Class (10 - 15 business days)  - $15
USPS Priority Mail (5 - 8 business days) - $30
USPS Priority Mail Express (3 - 5 business days) - $40
DHL Express (overnight) - $30

Canada Shipping - Orders over $500
DHL Express (overnight) - $30

International Shipping - Orders under $200
USPS First Class (10 - 15 business days)  - $20
USPS Priority Mail (5 - 8 business days) - $35
USPS Priority Mail Express (3 - 5 business days) - $50
DHL Express (overnight) - $40

International Shipping - Orders over $500
DHL Express (overnight) - $40 

We cannot be held responsible for any customs duties or taxes, nor any delays incurred by your country’s customs procedures.

We are unable to ship Red Wing Heritage products outside the USA/Canada.

I’m excited about my purchase — how long before my new threads arrive?

For domestic orders, around 3–4 business days, although it depends on where you live. We aim to ship all orders by the next business day at the latest. Orders placed before 2pm PST, Monday through Friday, will generally be shipped the same day. All our shipments are insured and include tracking information.

I need this outfit for a hot date on Friday night — do you offer expedited shipping?

Yes, we do, for both domestic and international orders — rates vary and will be calculated at the time of purchase. Simply choose your desired shipping method at the checkout page and your final charge will reflect this.

Tell me about returns and exchanges.

We greatly value our customers, and we want you to be comfortable shopping with us online without being able to touch the product. Before you purchase, please check the size charts we provide against your favorite garments.

  • Returns will be accepted within 14 days of delivery (as verified by courier)
  • All return and exchange shipping costs are your responsibility
  • We will process all returns within 3 business days of receipt
  • Our team will acknowledge receipt and action take with your return
  • If you have questions at any time you can reach us at hello@standardandstrange.com or use our contact form

What about exchanges?

  • We offer exchanges on full-priced items. We do not accept exchanges on anything sold as part of a discount or sale.
  • Please e-mail us as soon as possible if you would like to exchange an item so we can hold the replacement for you.
  • All exchange shipping costs are your responsibility.

Refunds

We will refund the payment method used for the original purchase. We aim to process refunds within 3 days of receiving your item.

Faulty Item / Incorrect Item

If you feel the item you have received is at fault or incorrect, please email us at hello@standardandstrange.com or use our contact form and we will handle your case individually.

Terms and conditions

  • We accept returns on full-priced items within 14 days of delivery, provided it is in original, resalable condition with tags.
  • We do not accept returns on altered, hemmed, washed or set aflame.
  • All return shipping costs are your responsibility.
  • We do not accept returns on anything sold as part of a discount or sale.
  • If returning footwear, please ensure the original box is protected with an outer packaging layer.
  • Any items lost or damaged in transit are your responsibility
  • Once received you will be entitled to a refund, exchange or store credit.