Customer Care

How do I contact you guys?

We're easy to get ahold of, and we promise to give you the best damn customer service we can.

You can e-mail hello@standardandstrange.com, use our contact form, or call us at 510-373-9696. We answer the phone Monday–Saturday from 11am–7pm and Sunday from 10am-5pm Pacific Standard Time.

Tell me about returns and exchanges.

We want you to be comfortable shopping with us online without being able to touch the product. Before you purchase, please check the size charts we provide against your favorite garments.

  • Returns will be accepted on full-price items within 14 days of delivery (as verified by courier)
  • Items sold on sale or discount are final sale, no returns or exchanges.
  • Items must be in original condition with all tags attached. Washed, hemmed, altered or burnt items cannot be returned.
  • All return and exchange shipping costs are your responsibility
  • We will process all returns within 3 business days of receipt
  • Our team will acknowledge receipt and action take with your return
  • If you have questions at any time you can reach us at hello@standardandstrange.com or use our contact form, or phone us at 510-373-9696.

What about exchanges?

  • We offer exchanges on full-priced items. We do not accept exchanges on anything sold as part of a discount or sale.
  • Please e-mail us as soon as possible if you would like to exchange an item so we can hold the replacement for you.
  • All exchange shipping costs are your responsibility.

Refunds

We will refund the payment method used for the original purchase. We aim to process refunds within 3 days of receiving your item.

Faulty Item / Incorrect Item

If you feel the item you have received is at fault or incorrect, please email us at hello@standardandstrange.com or use our contact form and we will handle your case individually.

Terms and conditions

  • We accept returns on full-priced items within 14 days of delivery, provided it is in original, resalable condition with tags.
  • We do not accept returns on altered, hemmed, washed or set aflame.
  • All return shipping costs are your responsibility.
  • We do not accept returns on anything sold as part of a discount or sale.
  • If returning footwear, please ensure the original box is protected with an outer packaging layer.
  • Any items lost or damaged in transit are your responsibility
  • Once received you will be entitled to a refund, exchange or store credit.

What are your shipping rates?

USA Shipping

We ship all USA orders via USPS Priority mail. Orders placed before 2pm PST will generally ship the same day, and delivery takes 2-4 business days.

Socks/Bandannas - free shipping

Orders over $150 - free shipping
Orders under $150 - flat rate of $8 shipping
Overnight shipping: $40

International Shipping

Canada Shipping - orders under $500
USPS First Class (10 - 15 business days)  - $15
USPS Priority Mail (5 - 8 business days) - $30
USPS Priority Mail Express (3 - 5 business days) - $40
DHL Express (1-3 business days) - $30

Canada Shipping - orders over $500
DHL Express (1-3 business days) - $30

International Shipping - Orders under $200
USPS First Class (10 - 15 business days)  - $20
USPS Priority Mail (5 - 8 business days) - $35
USPS Priority Mail Express (3 - 5 business days) - $50
DHL Express (1-3 business days) - $40

International Shipping - Orders over $500
DHL Express (1-3 business days) - $40 

We cannot be held responsible for any customs duties or taxes, nor any delays incurred by your country’s customs procedures.

We are unable to ship Red Wing Heritage or Alden products outside the USA/Canada.

Who are you?

We are an Oakland, California based independent menswear store, specializing in American-made clothing, most of which comes from small-batch manufacturers. For more information, see the About Us page.

Can I pick stuff up locally?

Yes, of course - select Local Pickup as your shipping option — someone from the store will call you once it’s ready.

What payment methods do you accept?

You can pay using Visa, Mastercard, American Express, Discover or Paypal.

Do you charge sales tax?

Only for orders shipped to California addresses — the rate will vary a little based on your location but will be calculated at the time of your order.