Customer Care

How do I contact you guys?

We're easy to get a hold of, and we promise to give you the best damn customer service we can.

You can e-mail hello@standardandstrange.com, use our contact form, or call us at 510-373-9696. We answer the phone Monday–Saturday from 11am–7pm and Sunday from 10am-5pm Pacific Standard Time.

Who are you?

We are an independent menswear store, specializing in American-made clothing, most of which comes from small-batch manufacturers. For more information, see the About Us page.

Where are you?

Our home base is in North Oakland's Temescal District.

Can I pick stuff up locally?

Yes, of course, but if you’re going to do that why not just come in and try it on first? We’re open 11am–7pm, Monday through Saturday and 10am–5pm Sundays. Get off the damn computer and come see us in person! Or, place the order and select Local Pickup as your shipping option — someone from the store will call you once it’s ready.

What payment methods do you accept?

You can pay using Visa, Mastercard, American Express, Discover or Paypal.

Do you charge sales tax?

Only for orders shipped to California addresses — the rate will vary a little based on your location but will be calculated at the time of your order.

I care about the environment — do you offer a Green Shipping option?

Funny you should ask that but, yes, we do. Simply select this shipping option and your order will be dispatched with minimal, recycled packaging.

What are your shipping rates?

For any orders over $150, outbound shipping within the US is free. For orders under $150, we charge a flat rate of $8 for US shipping. Simple.

I’m outside the USA — do you ship internationally?

Yes, we do!

Canada Shipping - Orders under $500
USPS First Class (10 - 15 business days)  - $15
USPS Priority Mail (5 - 8 business days) - $30
USPS Priority Mail Express (3 - 5 business days) - $40
DHL Express (overnight) - $30

Canada Shipping - Orders over $500
DHL Express (overnight) - $30

International Shipping - Orders under $200
USPS First Class (10 - 15 business days)  - $20
USPS Priority Mail (5 - 8 business days) - $35
USPS Priority Mail Express (3 - 5 business days) - $50
DHL Express (overnight) - $40

International Shipping - Orders over $500
DHL Express (overnight) - $40 

We cannot be held responsible for any customs duties or taxes, nor any delays incurred by your country’s customs procedures.

We are unable to ship Red Wing Heritage products outside the USA/Canada.

I’m excited about my purchase — how long before my new threads arrive?

For domestic orders, around 3–4 business days, although it depends on where you live. We aim to ship all orders by the next business day at the latest. Orders placed before 2pm PST, Monday through Friday, will generally be shipped the same day. All our shipments are insured and include tracking information.

I need this outfit for a hot date on Friday night — do you offer expedited shipping?

Yes, we do, for both domestic and international orders — rates vary and will be calculated at the time of purchase. Simply choose your desired shipping method at the checkout page and your final charge will reflect this.

How do I go about returning an item?

We’ll accept returns up to 14 days after the date you received your order. Returned items can be exchanged for other products, store credit against future purchases, or a refund.

Items returned for a refund will have actual return shipping costs deducted from the refund amount. Return shipping costs are complimentary on exchanges.

Returned items must be undamaged, unaltered and unworn.

All footwear returns must be accompanied by their original box, and that box needs to be free of damage, shipping labels etc. Basically, all returned goods should be in the same condition in which you would expect to receive them from us.

Final sale on clearance, discount, and sale priced items; no returns will be accepted.

Contact us directly at hello@standardandstrange.com, and we’ll issue you with return authorization. We are unable to accept any returns without an authorization number.

If you believe that a product you've received is defective, please email us with details and we’ll do our best to resolve things. These are dealt with on a case-by-case basis, as manufacturers’ warranties vary.

Do I have to pay for return shipping?

When we issue your return authorization, we’ll also send you a shipping label. The cost of return shipping will simply be deducted from your refund. For exchanges, we will cover the cost of shipping both ways.