Customer Care

QUESTIONS AND SIZING

We take our customer service seriously and promise to give you the best damn customer service we can.

If you have any questions about our products, you can e-mail hello@standardandstrange.com, use our contact form or phone us at 510-373-9696 during business hours.

We're happy to answer your questions, send more pictures, specific measurements, additional details and style advice.

PAYMENTS

All prices are charged in US dollars.

We accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay and Amazon Pay.

SHIPPING

We offer free USA shipping on orders over $150 and on some items.
International shipping starts at $20.
We are unable to ship to some locations - see a list here.

USA SHIPPING

Socks and Bandannas - Free shipping
Orders under $150 - $8 flat rate shipping
Orders over $150 - Free shipping
Expedited Shipping - $20 (1 - 2 business days)

CANADA SHIPPING

Orders under $500

$15 (USPS 1st Class 10 - 15 business days)
$25 (USPS Priority Mail 5 - 10 business days)
$30 (DHL Express 1 - 2 business days)

Orders Over $500

$30 (DHL Express 1 - 2 business days)

INTERNATIONAL SHIPPING

Orders under $500

$20 (USPS 1st Class 10 - 15 business days)
$35 (USPS Priority Mail 5 - 10 business days)
$40 (DHL Express 1 - 2 business days)

Orders Over $500

$40 (DHL Express 1 - 2 business days)

Where We Don't Ship

Due to our dealer agreements, we are unable to ship items from Red Wing and Alden outside the USA/Canada. Wesco items cannot be shipped to Japan.

We currently do not ship to the following locations: Malaysia, Philippines, Indonesia.

Taxes and Duties

We charge sales tax on orders shipped to California.

For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.

Returns/Exchanges

We accept returns on full priced items only. Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges.

Pre-order items are subject to our pre-order terms and conditions.

You can return items for refund, store credit or exchange within 14 days of when you received your order, excluding transit times.

After you receive your order, your return shipment must be postmarked within 14 days.

You will be responsible for paying return shipping costs.

Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.

Returns for refund, store credit / exchange will be accepted on full-price items within 14 days of delivery.
Items sold on sale or discount are final sale, no returns or exchanges.
Items must be in original condition with all tags attached. Washed, hemmed, altered, stained, odorous or burnt items cannot be returned.
Footwear must have clean soles, be free from creases and have the original box intact and free from damage.
Special orders, custom make-ups or pre-order deposits are non-returnable.
Shipping charges are non-refundable.
All return and exchange shipping costs are your responsibility.
We will process all returns within 3 business days of receipt
Our team will acknowledge receipt and action take with your return.

Making A Return / Exchange

To return any item, e-mail hello@standardandstrange.com or use our contact form. Please include your order number and tell us if you'd like to make an exchange or return for refund or store credit.

Faulty Item / Incorrect Item

If you feel the item you have received is at fault or incorrect, please email us at hello@standardandstrange.com or use our contact form and we will handle your case individually.

Special Orders

We are able to special order items we don't usually stock from many of our brands. If there's something you're looking for that you don't see on our website, e-mail hello@standardandstrange.com and we'll take care of you. Please note that all special orders are final sale and not eligible for return or exchange.