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We take our customer service seriously and promise to give you the best damn customer service we can.
If you have any questions about our products, you can e-mail hello@standardandstrange.com, use our contact form or phone us at 510-373-9696 during business hours.
We're happy to answer your questions, send more pictures, specific measurements, additional details and style advice.
All prices are charged in US dollars.
We accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay and Amazon Pay.
We offer free USA shipping on orders over $150 and on some items.
International shipping starts at $20.
We are unable to ship to some locations - see a list here.
Please note some of our shipping rates have changed
Due to our dealer agreements, we are unable to ship items from Alden outside the USA/Canada. Wesco items cannot be shipped to Japan.
We currently do not ship to the following locations: Russia, Malaysia, Philippines, Indonesia.
We charge sales tax on orders shipped to California.
For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.
Starting October 1, 2019 we now require a restocking fee of $25 on all orders over $500 returned for a refund. The restocking fee does not apply to returns for store credit or exchange.
Our return policies are different during our November promotion - view the terms and conditions here.
We accept returns on full priced items only. Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges.
Pre-order items are subject to our pre-order terms and conditions.
You can return items for refund, store credit or exchange within 14 days of when you received your order, excluding transit times.
After you receive your order, your return shipment must be postmarked within 14 days.
You will be responsible for paying return shipping costs.
Starting October 1, 2019 all orders over $500 returned for a refund will be charged a restocking fee of $25. The restocking fee will not be charged on orders returned for store credit or exchange.
Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.
To return any item, e-mail hello@standardandstrange.com or use our contact form. Please include your order number and tell us if you'd like to make an exchange or return for refund or store credit.
If you feel the item you have received is at fault or incorrect, please email us at hello@standardandstrange.com or use our contact form and we will handle your case individually.
We are able to special order items we don't usually stock from many of our brands. If there's something you're looking for that you don't see on our website, e-mail hello@standardandstrange.com and we'll take care of you. Please note that all special orders are final sale and not eligible for return or exchange.