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We are online-only until we feel it's safe and responsible to re-open our stores.
Contactless Curbside pickup is available at both Oakland and Santa Fe stores from Monday - Friday.
We require face coverings and that you keep a 6 foot (or more) distance from us.
We are not offering curbside fittings, in-person consultations, or anything that requires us to share air with you.
We know this makes it difficult to shop for clothes - we are happy to talk to you on the phone or e-mail to figure out what will work best for you.
Oakland Store Curbside Pickup
• Available Mon-Fri 11am - 6pm
• Place your order online and select Oakland Curbside Pickup
• Wait for our 'your order is ready for pickup' email
• Call 510.373.9696 when you arrive
• Someone with a hook on a stick will appear and bring your order to you
Santa Fe Store Curbside Pickup
• Available Wed-Mon 11am - 5pm
• Place your order online and select Santa Fe Curbside Pickup
• Wait for our 'your order is ready for pickup' email
• Call 505.365.1735 when you arrive
• Someone with a hook on a stick will appear and bring your order to you
We take our customer service seriously and promise to give you the best damn customer service we can.
If you have any questions about our products, you can e-mail hello@standardandstrange.com, use our contact form or phone us at 510-373-9696 (Oakland) or 505-365-1735 (Santa Fe) during business hours.
We're happy to answer your questions, send more pictures, specific measurements, additional details and style advice.
All prices are charged in US dollars.
We accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Amazon Pay and Klarna.
We offer free USA shipping on orders over $100 and on some items.
International shipping offered through DHL Express.
We are unable to ship to some locations - see a list here.
Please note some of our shipping rates have changed
Due to our dealer agreements, we are unable to ship items from Alden outside the USA/Canada. Wesco items cannot be shipped to Japan.
We currently do not ship to the following locations: Russia
We charge sales tax on orders shipped to California and New Mexico.
For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.
Pre-order items are subject to our pre-order terms and conditions.
Boots made to order through Wesco are subject to our Wesco pre-order policy.
We accept returns on full priced items only. You can return items for refund, store credit or exchange within 14 days of when you received your order, excluding transit times. Your return shipment must be postmarked within 14 days of delivery to be eligible for refund or store credit.
Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges.
All orders over $500 returned for a refund will be charged a restocking fee of $25. The restocking fee will not be charged on orders returned for store credit or exchange.
Pre-order items are subject to our pre-order terms and conditions.
You will be responsible for paying return shipping costs. Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.
Please note the following conditions:
To return any item, e-mail hello@standardandstrange.com or use our contact form. Please include your order number and tell us if you'd like to make an exchange or return for refund or store credit.
If you feel the item you have received is at fault or incorrect, please email us at hello@standardandstrange.com or use our contact form and we will handle your case individually.
We are able to special order items we don't usually stock from many of our brands. If there's something you're looking for that you don't see on our website, e-mail hello@standardandstrange.com and we'll take care of you. Please note that all special orders are final sale and not eligible for return or exchange.