VIEWING Store Credit

Unfortunately, Rise.AI, the app we use to manage online store credit did not update their customer-facing tools alongside Shopify's updates, meaning that store credit will not be self service until this is fixed.

Before contacting us, please search your email for "store credit" from "hello@standardandstrange.com" to locate your store credit information.

Gift Card Balance

You can check your gift card balance via this page.

If you are unable to locate the information, we are more than happy to look it up for you.

VIEWING Store Credit

Upon receiving store credit, you will have a store credit account open with us. You can find this by going to your account page at  https://standardandstrange.com/account and clicking the STORE CREDIT button. Please note that in all of these examples the codes are not real, and you will need to use the code(s) sent to you via email.

USING Store Credit

To use your credit at checkout, copy and paste your store credit code into the “gift card or discount code” field at checkout.

Gift Cards

If you receive a gift card, it will appear in your store credit pop-up in your account. You can consolidate all your gift cards by clicking on “Add Store Credit”, and pasting in the gift card code. This will make it easier to checkout with multiple gift cards for large purchases. If you do not have an account with us, you will need to create one.

You can add gift card codes that do not appear in the pop-up by pasting in the number, as well.