Starting February 1, 2022, there will be a number of changes to our returns, exchanges, and cancellation policies. This was not a decision we made lightly, as we realize that other, larger companies have set the bar with shipping and returns being “free”. We are a small business with no investors, and with significant shipping price increases in 2022, we are changing some of our policies to make our business sustainable for the long haul.
Last year, one in every four online orders returned to us, incurring a significant amount of cost on our end consisting of labor, shipping, non-refundable credit card processing fees, and damaged products.
Other companies mitigate these costs through raising prices and reducing labor costs to a minimum through low wages and lousy benefits. We do not see the point in running a business this way.
We understand that buying online can be daunting. We put a lot of work into our product pages. Each piece is measured - our size charts are real, not suggestions or guesses - researched, written about, and photographed to give as much information as possible.
We want you to have a fantastic shopping experience here. If you are unsure on sizing before ordering, please reach out and we will help you get into the right fit.
We accept returns for store credit or exchange only on full priced items. Discounted items are non-returnable, unless you add Kover Return Assurance. We do not offer refunds.
You can return items for store credit or exchange within 14 days of when you received your order, excluding transit times. Your return shipment must be postmarked within 14 days of delivery to be accepted.
You will be responsible for paying exchange shipping costs. Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.
Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges unless you add Kover Return Assurance.You can purchase Kover Return Assurance at checkout if you want the option to return sale items and receive a refund. If you choose to not purchase Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance here.
If you request to cancel an order before it is shipped, we will apply a 3% cancellation fee for orders over $500 to cover our costs for non-refundable credit card processing fees and labor for the cancellation process.
Pre-ordered items are not eligible for cancellation and are subject to ourpre-order terms and conditions
We offer free USA shipping on orders over $300 and on some items.
International shipping offered through DHL Express.
We are unable to ship to some locations - see a list here
All orders ship with insurance
Please note some of our shipping rates have changed
All orders ship with full insurance
All orders ship with full insurance
All orders ship with full insurance
Due to our dealer agreements Wesco items cannot be shipped to Japan.
We currently do not ship to the following locations: Russia
We charge sales tax on orders shipped to California, New York, and New Mexico.
For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.
Pre-order items are subject to our pre-order terms and conditions.
Boots made to order through Wesco are subject to our Wesco pre-order policy.