Shipping, Returns, and Exchanges Policy Updates

Starting February 1, 2022, there will be a number of changes to our returns, exchanges, and cancellation policies. This was not a decision we made lightly, as we realize that other, larger companies have set the bar with shipping and returns being “free”. We are a small business with no investors, and with significant shipping price increases in 2022, we are changing some of our policies to make our business sustainable for the long haul.

Last year, one in every four online orders returned to us, incurring a significant amount of cost on our end consisting of labor, shipping, non-refundable credit card processing fees, and damaged products.

Other companies mitigate these costs through raising prices and reducing labor costs to a minimum through low wages and lousy benefits. We do not see the point in running a business this way.

We understand that buying online can be daunting.  We put a lot of work into our product pages. Each piece is measured - our size charts are real, not suggestions or guesses - researched, written about, and photographed to give as much information as possible. 

We want you to have a fantastic shopping experience here. If you are unsure on sizing before ordering, please reach out and we will help you get into the right fit. 

Returns/Exchanges

We accept returns for store credit or exchange only on full priced items. Discounted items are non-returnable, unless you add Kover Return Assurance. We do not offer refunds.

You can return items for store credit or exchange within 14 days of when you received your order, excluding transit times. Your return shipment must be postmarked within 14 days of delivery to be accepted. 

You will be responsible for paying exchange shipping costs. Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.

Sale & Discounted Items

Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges unless you add Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return sale items and receive a refund. If you choose to not purchase Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance here. 

Cancellations

If you request to cancel an order before it is shipped, we will apply a 3% cancellation fee for orders over $500 to cover our costs for non-refundable credit card processing fees and labor for the cancellation process.

Pre-ordered items are not eligible for cancellation and are subject to our pre-order terms and conditions

Terms and Conditions

• Items sold at full price are eligible for return for store credit or exchange only.
  We do not offer refunds.
• Items sold on sale or discount are final sale, no returns or exchanges unless you add Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return sale items and receive a refund. You can learn more about Kover Return Assurance here.
• Items must be in original condition with all tags attached. Washed, hemmed, altered, stained, odorous or burnt items cannot be returned.
• Footwear must have clean soles and be free from creases.
• Original shoe boxes must be intact and free from damage.
• Special orders, custom make-ups or pre-order deposits are non-returnable.
• Shipping charges are non-refundable.
• All return and exchange shipping costs are your responsibility.
• We will process all returns within 3 business days of receipt.
• Our team will acknowledge receipt and take action with your return.
• We reserve the right to change this policy at any time.

SHIPPING

We offer free USA shipping on orders over $300 and on some items.
International shipping offered through DHL Express. 
We are unable to ship to some locations - see a list here

Please note that your order may be split up between our three locations depending on inventory availability, so you may receive several shipments for one order. For more info, please visit your order status page.

All orders ship with insurance

USA SHIPPING

Please note some of our shipping rates have changed

All orders ship with full insurance

• Orders under $300 - $12 shipping via UPS Ground
  
• Orders $300 and over - Free shipping via UPS Ground
• Expedited Shipping - $40 (1 - 2 business days) via UPS
• All orders over $500 will ship signature required. Please contact us if you need us to waive signature confirmation.

CANADA SHIPPING

All orders ship with full insurance

• Orders under $400
• $18 (USPS 1st Class 10 - 15 business days)
• $35 (USPS Priority Mail 5 - 10 business days)
• $55 (DHL Express 1 - 2 business days)
  
  
• Orders Over $400
• $55 (DHL Express 1 - 2 business days)

INTERNATIONAL SHIPPING

All orders ship with full insurance

• All orders
• $55 (DHL Express 1 - 2 business days)

Where We Don't Ship

Due to our dealer agreements Wesco items cannot be shipped to Japan.

We currently do not ship to the following locations: Russia

Taxes and Duties

We charge sales tax on orders shipped to California, New York, and New Mexico.

For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.

Pre-orders and made-to-order items

Pre-order items are subject to our pre-order terms and conditions.

Boots made to order through Wesco are subject to our Wesco pre-order policy.