Returns and Exchanges
We greatly value our customers, and we want you to be comfortable shopping with us online without being able to touch the product. Before you purchase, please check the size charts we provide against your favorite garments.
- Returns will be accepted within 14 days of delivery (as verified by courier)
- All return and exchange shipping costs are your responsibility
- We will process all returns within 3 business days of receipt
- Our team will acknowledge receipt and action take with your return
- If you have questions at any time you can reach us at email@example.com or use our contact form
What about exchanges?
- We offer exchanges on full-priced items. We do not accept exchanges on anything sold as part of a discount or sale.
- Please e-mail us as soon as possible if you would like to exchange an item so we can hold the replacement for you.
- All exchange shipping costs are your responsibility.
We will refund the payment method used for the original purchase. We aim to process refunds within 3 days of receiving your item.
Faulty Item / Incorrect Item
If you feel the item you have received is at fault or incorrect, please email us at firstname.lastname@example.org or use ourcontact form and we will handle your case individually.
Terms and conditions
- We accept returns on full-priced items within 14 days of delivery, provided it is in original, resalable condition with tags.
- We do not accept returns on altered, hemmed, washed or set aflame.
- All return shipping costs are your responsibility.
- We do not accept returns on anything sold as part of a discount or sale.
- If returning footwear, please ensure the original box is protected with an outer packaging layer.
- Any items lost or damaged in transit are your responsibility
- Once received you will be entitled to a refund, exchange or store credit.