We take our customer service seriously and promise to give you the best damn customer service we can.
If you have any questions about our products, you can e-mail firstname.lastname@example.org, use our contact form or phone us at 510-373-9696 during business hours.
We're happy to answer your questions, send more pictures, specific measurements, additional details and style advice.
We accept returns on full priced items only. Items sold as part of a sale or discount are final sale and not eligible for returns or exchanges.
You can return items for refund, store credit or exchange within 14 days of when you received your order, excluding transit times.
After you receive your order, your return shipment must be postmarked within 14 days.
You will be responsible for paying return shipping costs.
Upon request, we can send you a pre-paid shipping label and deduct our actual shipping cost from your refund.
- Returns for refund, store credit / exchange will be accepted on full-price items within 14 days of delivery
- Items sold on sale or discount are final sale, no returns or exchanges
- Items must be in original condition with all tags attached. Washed, hemmed, altered, stained, odorous or burnt items cannot be returned
- Footwear must have clean soles, be free from creases and have the original box intact and free from damage
- Special orders, custom make-ups or pre-order deposits are non-returnable.
- Shipping charges are non-refundable
- All return and exchange shipping costs are your responsibility
- We will process all returns within 3 business days of receipt
- Our team will acknowledge receipt and action take with your return
Making A Return / Exchange
Faulty Item / Incorrect Item
We are able to special order items we don't usually stock from many of our brands. If there's something you're looking for that you don't see on our website, e-mail email@example.com and we'll take care of you. Please note that all special orders are final sale and not eligible for return or exchange.
Our Other Policies
You can see our other policies here.
Questions? Get a hold of us!